Accessibility

This is an accessibility conformance report for ntl.events, in the style of a Voluntary Product Accessibility Template (VPAT® 2.5, WCAG edition), evaluated against WCAG 2.1, Level AA. It is published by NTL events, LLC and states only what has actually been checked. Where a criterion has not been reviewed by a person, this report says Not Evaluated rather than guessing at a passing grade.

Report details

• Date: September 15, 2026.
• Standard: WCAG 2.1, Level A and AA (2.2 success criteria not included).
• Scope: the public pages of ntl.events — home, security, trust, SLA, status, help, developers, sign-in, an event registration page and an Attendee Hub page (the same 11 routes listed under Method below). The organizer panel, box office and admin tools were not in scope for this report.
• Method: an automated scan with axe-core 4.10.2 (via Playwright/Chromium, WCAG 2.0/2.1 A/AA rule set) against 11 routes, plus a small number of source-code checks (the lang attribute, page titles, viewport meta, focus-visible styles). Axe-core detects an estimated 20–30% of WCAG issues automatically (mostly contrast, missing names/roles and basic structure) — it cannot evaluate criteria that require a person, like whether reading order makes sense, whether a keyboard-only user can complete checkout, or whether alt text actually describes an image. Those criteria are marked Not Evaluated below, not Supports.

Findings

The automated scan on September 15, 2026 before the fix found 0 critical and 8 serious issues across the 11 scoped routes, all of the same type (color-contrast): the active pill in the shared support-page navigation and a couple of section labels (kickers) on the home page, sign-in page and Attendee Hub rendered under 4.5:1 contrast. The root cause was a base style in globals.css (a { color: inherit }, outside any Tailwind layer) that silently overrides layered Tailwind text-color utilities on link elements. The fix — a scoped !important on the affected classes, not a change to the shared base style — shipped the same day. A second scan after the fix, across the same 11 routes, found 0 critical, 0 serious, 0 moderate and 0 minor violations.

Two things worth being explicit about, for transparency: (1) the same base-style bug can affect other <a>/Link elements elsewhere in the product that weren't part of this scan — this fix only covers the components touched here, it is not a site-wide audit of every link's text color. (2) No manual testing with a screen reader (VoiceOver, NVDA or TalkBack) has been done yet, and axe-core does not evaluate most WCAG criteria — see the conformance table below for what is still Not Evaluated.

Conformance table

1. Perceivable

2. Operable

3. Understandable

4. Robust

Related pages

Data protection and platform controls are described in Security & Trust and Trust center. Support response targets are in Service levels.

Feedback and contact

If you use assistive technology and run into a barrier on ntl.events, tell us what page, what you were trying to do, and what happened: privacy@ntl.events or the contact form. We will confirm receipt and follow up.