Support
EspañolHow fast we respond and resolve support requests, by priority.
| Priority | First response | Resolution target | Coverage |
|---|---|---|---|
| Normal | 1 business day | 5 business days | Business hours |
| High | 4 hours (business hours) | 2 business days | Business hours |
| Event emergency | 1 hour | 4 hours | 24/7 |
Business hours: Mon, Tue, Wed, Thu, Fri · 09:00–18:00 (America/New_York)
Response times are measured from the moment the ticket is created. Business-hour targets only count time within business hours.