How can we help?

Getting started

Sign in, choose your language and find your way around the panel.

Where: Dashboard › My events

1. Sign in with your email (you receive a sign-in link) or with Google.
2. The left menu has every section: events, audience, earnings, reports, payouts, check-in, approvals, badges, team, security, access log and support.
3. Switch the panel language with the ES / EN selector; your choice is saved to your account.
4. Every screen has a «Help for this screen» link in the menu that opens the matching article here.

Create and publish an event

Details, dates, venue, images and the event page.

Where: Dashboard › New event

1. Click «New event» and fill in the title, dates, venue and description.
2. Upload the cover, logo and gallery from the event content editor.
3. Each event gets its own public registration link, which you can share by email.
4. You can run several events at the same time and jump between them from the side menu.

Registration: ticket types and fields

Registration types, capacity, prices and each event's form.

Where: Dashboard › your event › Tickets

1. In the event's «Tickets» create the registration types (for example Delegate, Speaker) with capacity and price; they can be free.
2. In «Fields» build the form: text, email, phone, list, long text, number, checkbox and file.
3. The «file» field asks the participant for a document (for example a passport or invitation letter), with allowed formats and a size limit. It is stored encrypted and only you and the participant can see it.
4. When capacity is full, the waitlist collects emails and notifies people when a seat frees up.

Approve registrations

Review applications before a seat is confirmed.

Where: Dashboard › Approvals

1. Turn on «requires approval» for the event: each registration arrives as pending, with no charge.
2. In «Approvals» filter by form answers and approve or reject one by one or in bulk, with a reason.
3. When you approve, the participant gets a confirmation; if the registration has a fee they receive a payment link. Rejected applicants are never charged.

Payments, currency and payouts

Connect Stripe, choose a currency and see what you collected.

Where: Dashboard › Payout method

1. In «Payout method» connect your Stripe account. Payments settle into YOUR Stripe account; card data never touches our servers.
2. Each event charges in its own currency: MXN, USD, EUR or GBP (CAD only for US accounts). If your Stripe account cannot charge in that currency, the panel tells you before you publish.
3. Stripe's fee is passed through at cost, with no markup.
4. Refunds are issued from the event's attendee list.

Abstracts: call, review and decision

Collect submissions, review them blind and decide.

Where: Dashboard › your event › Abstracts

1. In the event open «Abstracts» and set up the call: deadline, word limit, attachments, instructions in English and Spanish, and scoring criteria.
2. Authors submit without creating an account and receive an ABS-XXXXXX tracking code.
3. Invite reviewers by email: they sign in with a personal link, no account needed.
4. If the call is blind, reviewers never see author details (they are removed on the server).
5. Decide to accept, reject or return with comments, and download the CSV report sorted by average score.

Attendee Hub

The attendee web portal: agenda, speakers, documents, announcements and surveys.

Where: Dashboard › your event › Attendee Hub

1. In the event open «Attendee Hub» and turn it on.
2. Load the agenda (sessions with room, time and visibility by registration type), the speaker database and documents.
3. Send announcements by push notification or email, and create surveys with results in the panel.
4. Attendees sign in with a 6-digit code sent to their email, no password.

Attendees and bulk email

Look up, filter, export and email attendees.

Where: Dashboard › your event › Attendees

1. The event attendee list shows every registration with its answers and documents.
2. Filter and export to CSV; every download is recorded in the access log.
3. Email everyone or a filtered group of attendees from the same panel.

Reports

Monthly report and payout reconciliation.

Where: Dashboard › Reports

1. «Reports» shows by month and by event: registrations, tickets by type, gross, fees, refunds, net and check-ins.
2. The payouts section reconciles each Stripe payout against its charges.
3. Download as CSV or print / save as PDF.

Team and roles

Invite people and give them the right access.

Where: Dashboard › My team

1. Invite by email with one of three roles: administrator (edits events), box office (check-in and on-site sales, no finances) or reports (read-only access to reports and analytics).
2. The account owner can change roles or revoke access at any time; it is recorded in the access log.

Two-factor authentication (2FA)

Protect the account with a 6-digit code.

Where: Dashboard › Security

1. In «Security» scan the QR code with Google Authenticator, 1Password or Authy and confirm with a code.
2. Store the 10 backup codes: each works once if you lose your phone.
3. The owner can make two-factor mandatory for the whole team.
4. If you lose your phone and codes, open a ticket: the NTL team can reset it after verifying your identity.

Access log

Who signed in, when, and what they did with the data.

Where: Dashboard › Access log

1. Only the owner sees it. It records sign-ins and sign-outs, two-factor events, team changes, exports, document downloads, payout changes and decisions.
2. Nobody can edit or delete an access log entry.
3. Filter by action, person, result and dates, and download it as CSV.

Support and emergencies

Open tickets, follow them and alert the on-call team.

Where: Dashboard › Support

1. In «Support» open a ticket with normal or high priority; you receive an NTL-XXXXX ticket number by email.
2. You can also email support@ntl.events: the email opens the ticket and your replies are added to the same thread.
3. If the event is live and something is not working, use «Event emergency»: it alerts the on-call team by WhatsApp and email immediately, at any hour.
4. When the ticket is closed we ask you to rate the support from 1 to 5.

Check-in with a phone

Scan the ticket or badge QR code.

Where: Dashboard › Check-in

1. Sign in with your box-office account and open the event's «Check-in».
2. Scan the QR with any phone camera; no app to install and no scanner to buy.
3. If the code was already used, the screen shows «already checked in» with the time.

Badges: Basic and Premium

Print badges with QR codes and reprint on the spot.

Where: Dashboard › Badges

1. Basic: letter sheets (4 badges) or A4 sheets (8 badges) for any printer.
2. Premium: individual 4×6 in badge for a thermal or credential printer, with reprint from check-in.
3. Print in bulk with filters (registration type, status) or one at a time.
4. The badge QR works in the same check-in as the ticket.

Register and get your confirmation

Form, documents, payment and ticket.

1. Open the event registration link, fill in the form and upload any documents the organizer requests.
2. If registration has a fee, you pay by card on Stripe's secure page.
3. If the event requires approval, you first receive a request-received notice and then the confirmation.
4. Your confirmation includes the access QR code; you can also add it to Apple Wallet.

Your Attendee Hub

The event's agenda, documents, announcements and surveys.

1. Sign in with your email: you receive a 6-digit code, no password.
2. See the agenda in the event's time zone, the speakers and the documents for your registration type.
3. Turn on notifications to receive organizer announcements, answer surveys and download your receipt.